New Roles In Primary Care

New Roles in Primary Care to Support Self-Management:

The Network Contract DES Specification 2020/21  - provides reimbursement for 3 personalised care roles in Primary Care Networks : Social Prescribing Link Workers (SPLWs), Health and Wellbeing Coaches (HWBCs), Care Coordinators (CCs)


Social Prescribing Link Workers

A Social Prescribing Link Worker is someone who uses strength-based approach to increase people’s confidence to take control of their health and wellbeing. They work in partnership with people, actively listening to understand what matters to them from a holistic perspective (social and wider determinants of health), coo-creating action plans and goals to meet their needs.

Please click here to see the SPLW Webinar


Health and Wellbeing Coaches

  • Focus on people with long term conditions or poor health or with risk factors for developing a LTC
  • Work with people in a coaching relationship and using a structured framework over a number of sessions to help them to work through a health related problem or problems.
  • Help people to find their own solutions and to build their knowledge, skills and confidence in living with their condition and dealing with challenges and ups and downs.

Please click here to see the Introductory session for Health and Wellbeing Coaches

NHSE have produced a Frequently Asked Questions document about the role of Health and Wellbeing Coaches 


Care Coordinators

  • Specifically, care coordinators can help provide a more joined-up and coordinated care journey for patients. Breaking down traditional barriers between care institutions, teams and funding streams so as to support the increasing number of people with long-term health conditions, rather than viewing each encounter with the health service as a single, unconnected ‘episode’ of care.

Please click here for further information on Care Coordination within Primary Care

Please click here for the 'What is Care Coordination' Leaflet 


Training, Supporting and Embedding the New  Roles in PCNs

Please click here for further information

Last updated on 14/04/2021 by alisondigman